HOW CAN WE HELP?
Help and FAQ
We service the Contra Costa County in California. Cities/towns include:
- Pleasant Hill
- San Ramon
- Walnut Creek
Standard cleaning typically refers to a set schedule (weekly, bi-weekly, monthly). Please go to Services to see how we cover every bit of your home from top to bottom!
Move-out cleans go for the nitty-gritty details that will give the home the disinfecting feel and the professional look to pass the keys to the new owners. This clean will be more consistent to getting all the nooks and cranny’s on top of the standard cleaning.
We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
Ready Maids Inc. employees will be equipped with the necessary cleaning supplies and products. If you have special requests, you can arrange product or supply preferences with our cleaners.
Yes you certainly may. Simply respond to your confirmation email or log into your account, add comments for what you’d like done on the following clean or on every clean moving forward. It will be applied to your service. If you request an add-on, the cost will increase.
PRICING & POLICIES
Go to Book Appointment on homepage, then scroll down about halfway down the screen. An option for customizing your clean will be available with the price showing as you go! The location of the price will be to the right of the screen and at the bottom.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
Manage Your Account
Click the button in our header titled “Login” and enter your credentials. Upon booking with us, you’ll have created an account – if not, click the sign-up button and enter your information. You may manage your bookings from this page.
Alternatively, visit https://readymaids.launch27.com/login
You can submit a password change request on your online portal under account info. Click “Change password”. Or you can give us a call.
Simply go to our booking form and change your address on file online by clicking the upside down triangle bottom to the left of where it says “address”. Alternatively you can give us a call if there are any issues at all.
Log into your account after confirming the email that we first sent to you. Click on the link to confirm and create your login information. On the main page, scroll down until you see “Payment Method”, click the gear icon next to it, and choose the option “”Add Credit/Debit Card. Your new card will automatically be noted as your default card.
Trust and Safety
Each and every cleaning professional that we work with is experienced and professional, background and reference checked (police checks included), interviewed in-person, and highly rated/reviewed by other customers. We believe that your trust and security come first and therefore we only work with cleaning professionals that hold themselves to the highest standards.
All of our home cleaning professionals are insured and trained to deal with any issues that may arise. We believe in constant communication which ensures that if anything were to happen, we would immediately see to it that any issues are dealt with.
At ReadyMaids, we acknowledge that unforeseen circumstances occur and we proactively plan for anything that may potentially go wrong.
Yes! We use an SSL (online security technology) that ensures our website will never be compromised in any way. Then, any billing information we keep is stored in a secured database that also will not be compromised in any way. Your security is our #1 priority.
Absolutely. At ReadyMaids, we do reference checks, police checks, and extensive background checks on all of our home cleaning professionals.
Simple! If you’re unhappy with your clean and feel as though our home cleaning professionals missed anything – let us know within 24 hours and we’ll come back and clean it for free.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If and only after our re-clean is completed – you’re still not happy with our service, we offer a full refund.